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Welcome to the website “store.acmilan.com”, the AC Milan official on line shop.
Here you can find all the general information about products, purchases, shipments, registration to website and each other service supplied by store.acmilan.com.
The products on sale at store.acmilan.com are distributed by EPI srl, a company registered at the Milan C.C.I.A.A. (Chamber of Commerce, Industry, Crafts and Agriculture), no. 359848 of the Register of Companies, Fiscal Identification Code - VAT Registration Number no. 11670080156.
EPI srl is the AC Milan S.p.A Official Licensee and it has its office at Via Magistretti, 10 – 20128 Milano.
PRODUCT INFORMATION
Item search
Finding an item on store.acmilan.com is easy: you can look for it by browsing the headings listed on the left column of the website or by entering the name of the item you want in the “Search” space.
Prices
The article prices are expressed in Euro (€); they include the in-force VAT (Value Added Tax) which varies according to the different article typologies.
The resulting total price at the end of the purchase procedure is comprehensive of transport charges, but does not include customs duties and/or possible additional charges.
Prices may change for reasons not depending on EPI; if this were to be the case, the new price will be clearly indicated on the website.
Sizes
If you are not sure about the size you need, next to each item you will find the “Size Help” button. Click on it to view the size comparison chart.
REGISTRATION
Registration to the site is necessary in order to purchase on store.acmilan.com. Registration is free, fast and does not imply any purchase obligation.
How to register?
You need to fill out registration form with your personal information and choose a password. The password is not the one you normally use to log on to the Internet, but it is one you will choose specifically for store.acmilan.com.
After your registration, you will receive a confirmation message. From then on, you will be a registered user and be able to go into “Account”.
Why to register?
Registration is required for it provides the data required in order to promptly and accurately deliver purchased articles; furthermore, it allows our users to have an easier and much faster access to all of the services our store provides. After your first purchase, your next visit will require you only enter your user-identifying data, user id and password, and you can shop again without having to fill out any other form.
What happens to data?
The data you provide us is stored in our electronic archives, processed with secure computerised means and is only used for the delivery and payment of purchases, as well as to inform users about any upcoming initiatives. The safeguarding of privacy is a primary concern: the information you provide us will not be disclosed or shared with anyone.
Modifying or erasing data
It is possible at any time to modify your data in the secure area of the site. If you wish to erase your data, you can do so at any time by sending an e-mail to staff@store.acmilan.com. For more information concerning personal-data processing, please visit our “Privacy” page.
Account
”Account” is your very own page here on store.acmilan.com. You can access your account simply by logging in using the data you have provided us for identification. In this section, you can check the contents of your basket and the status of your orders, or modify your personal information.
PURCHASES
Orders on store.acmilan.com can be placed only by users who are registered with the website, following the online purchase procedure. EPI srl reserves the right to refuse an order if doubts exist over its truthfulness - incomplete or inconsistent personal data, supposable default already revealed in previous purchases, doubtful credit card authenticity - or if items requested are out of stock. Refusals of orders are communicated by e-mail and may not arrive in good time, but also after a request for information has been sent by the customer.
How to make a purchase
Purchasing on store.acmilan.com is easy. All you need to do is follow these simple steps:
1) When you find the item you want to buy, choose the quantity, size, and then click on “Add to basket”.
2) You can purchase immediately by clicking on “Complete order”. Alternatively, you can continue shopping without losing the items already in your basket and complete the purchase procedure later.
3) If you still have not logged in, the system will prompt you for the identification data (user id and password) you used to register to store.acmilan.com.
4) Read the summary of your order and select a payment method: COD (cash on delivery, Italy only) or credit card (Italy and abroad).
5) If you choose to pay by credit card, you will access to a protected page with VeriSign control, where you will be able to finalize the procedure.
6) Once the purchase has been completed, you will receive an e-mail confirming your order.
Minimum order’s amount is Euro 25,00.
How to remove an item from the shopping basket
In order to remove an item from your shopping basket, click on the button with the cross or enter the number 0 within the quantity column of the article you want to remove and click “Update”. The article will disappear from your basket and the amount will be automatically recalculated. Follow the same procedure if you want to modify the quantity of an article already in your basket: in this case, instead of the number 0, just enter the desired quantity.
PAYMENT METHODS
For purchases on store.acmilan.com you may pay by:
1) Credit Card (Italy and abroad)
Visa and MasterCard only.
2) Cash on delivery (Italy only)
Payment is made directly by the customer upon delivery of merchandise.
Special customized products (match jerseys or shorts with special personalization) can be paid by credit card only.
PAYMENT SECURITY
All credit card transactions go through a protected page with VeriSign control, which makes use of SSL certificates (Secure Socket Layer). This system guarantees the confidentiality of your credit card information and of all details concerning your transactions, for the highest level of online security.
PAYMENT DEBIT
In case of orders by credit card, first the payment authorization is required. The real debit of the amount will take place within 3 weeks maximum time.
DELIVERY
The delivery of articles ordered articles is carried out by the following couriers:
- SDA – for Italy
SDA delivers Monday through Friday. Delivery times are subject to change, both in the mornings and in the afternoons. The courier does not inform the recipient about specific delivery days or times. Therefore, such a service cannot be requested. Instead, it is very important to indicate a delivery address where someone can collect the parcel. EPI srl will not be held responsible for possible inefficiencies connected to the courier service.
UPS delivers Monday through Friday. Delivery times are subject to change, both in the mornings and in the afternoons. If the customer is absent upon delivery, the courier will leave a note at the point of delivery notifying that the package is waiting to be delivered. The courier will make two delivery attempts: if unsuccessful, the customer will be contacted. Therefore, it is very important that the phone number provided - home or mobile – is correct, so that communications are quick and setbacks can be solved efficiently.
DELIVERY TIMES
Italy
The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out in Italy within the following 48-72 hours. Possible delays in the delivery may be caused by working matters of the courier service (EPI srl will not be responsible) or because the articles ordered are temporarily out of stock. If this were to be the case, once 5 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at customercare@store.acmilan.com or call 02/26303235-36-37-38-44. Delivery times could be delayed in case of festivities.
Abroad
The packaging process will begin 24 hours after the order has been registered. From that moment on, delivery is carried out abroad within the following 5 working days. Possible delays in the delivery may be caused by working matters of the courier service (EPI srl will not be responsible) or because the articles ordered are temporarily out of stock. If this were to be the case, once 8 working days have elapsed (excluding Saturday and Sunday), please contact our customer care service at customercare@store.acmilan.com or call +39 02/26303235-36-37-38-44. If a country is not included in the shipment list, it means that delivery to that country is not provided. As store.acmilan.com should add some countries to the shipment list, please contact customercare@store.acmilan.com.
Delivery times could be delayed in case of festivities.
Please, don’t enter a PO BOX in the address field, as the courier couldn’t deliver the goods. An usual address must be entered.
CUSTOMS DUTIES AND TAXES
For shipment towards non-EU countries, goods are subject to customs duties and possible taxes. Any additional tax necessary to clear package through customs will be paid in full by the recipient.
If the customer refuses the goods, or if the delivery is impossible for any reason (wrong recipient address or phone number; recipient’s repeated absence; other reasons) a fee will be charged for the following expenses: delivery of goods + return of goods + customs clearance for the returning goods. The sum will be charged in full to the recipient. Only the value of the goods will be refunded.
Duties and taxes may differ from country to country and are charged when the goods reach their destination. For further information regarding duties and clearance, please contact your local customs offices.
WITHDRAWAL RIGHT AND RETURNED GOODS
The Italian Law (Legislative Decree dated May, 22nd 1999 no. 185 art. 5) establishes that the consumer who acts in an unrelated way to his own commercial activity – retailers and companies are not included – can exercise the withdrawal right by returning the article to the seller in order to obtain a full refund, in the cases provided for in law.
The withdrawal right can be exercised by sending - within the following 20 working days - a written communication to the following address: EPI srl - Via Magistretti, 10 - 20128 Milano.
The communication can be sent within the same time frame also by e-mail to
customercare@store.acmilan.com or by fax: +39 02/27209493.
Goods must be returned - within the following 20 working days and joining the filled in Returning Form – to the following address:
EPI srl
Via Magistretti, 10
20128 Milano
Italy
Returning cost will be paid by the customer.
The essential condition to exercise the withdrawal right is to return the purchased items in a good preservation state, with the original labels and packaging; all the returned items must be accurately packed in order to protect the original covers from any damage, writing or labelling. Transport risks in goods returning will be charged to the customers.
No replacements or refunds will be made for products that have been washed or damaged by detergents or additives, or products damaged for lack of skill by the customer (too warm ironing, wrong facing of patches on jerseys).
For technical reasons, the colour of products shown on website can be a little different from the real colour: this variance will not give any replacement or refund right.
No replacements or refunds are possible for special customized products (match jerseys or shorts with special personalization).
Anyway, for every information about the goods returning, you can contact our customer care service.
REFUNDS AND REPLACEMENTS
Refund’s time is around 30 days, while the goods replacement will take place within 10 days, after checking the goods status. Some delays might be caused by postponed deliveries to EPI srl from the postal service. After the above-mentioned time, please call 02/26303235-36-37-38-44 or send a fax to +39 02/27209493 or an e-mail to customercare@store.acmilan.com.
Cash on delivery payment (in Italy only) will be refunded by bank transfer.
Credit card payment will be refunded by re-credit of the amount and refund’s time can depends on the credit card used.
Refund excludes transport charge (both for shipments and returning) and possible customs duties/taxes.
REQUESTS AND COMPLAINTS
Time limit for forwarding requests and complaints:
15 DAYS for complaints concerning goods which is faulty, damaged, lacking or not pursuant to the order.
3 MONTHS for requests concerning shipments or deliveries (not received packages, delivery problems).
6 MONTHS for requests concerning payment transactions or refunds.
COPYRIGHT AND TRADEMARKS
Trademarks, logos and other distinguishing marks of any kind, used in the website pages, belong to their respective owners; their use is prohibited to unauthorised third parties, including their reproduction on other websites.
Contents such as information, programs, software, text, graphics and images within the website are protected by copyright.
APPLICABLE LAW
The regulation in force, applicable to the purchases on store.acmilan.com is the law of the Italian Republic.
For any controversy related to the product marketing on the website, the competent court will be the Court of Milan.
CUSTOMER CARE
Our Customer Care service is at our users’ disposal for any request of information related to products, orders, deliveries, personal data and web site services.
You can contact us as follows:
1) email
customercare@store.acmilan.com, when inquiring about order and item information, sale conditions, deliveries, etc. In case of requests related to placed orders, it is always necessary to quote the order number.
staff@store.acmilan.com, when inquiring about personal data or when requesting advice and suggestions.
2) telephone: +39 02/26303235-36-37-38-44.
3) fax +39 02/27209493
For information concerning refunds or credit card transactions, please send a fax
to +39 02/27209493.
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