Online Help
MY ORDER
REGISTRATION
If you already have a MyMilan account, simply click on 'login' and enter the email address and password you chose when you registered. If you are a new user, you will need to register before placing your order. You can create your MyMilan profile by clicking on "Not registered yet? Register". Alternatively, proceed to purchase in guest mode by simply entering your e-mail address.
OUR ADVICE
If you have any difficulties registering or retrieving your password, please contact us by clicking here [https://www.acmilan.com/it/contatti]. You can also make the purchase without registering, by completing the order in guest mode, simply indicating your e-mail address.
LOGIN
Access your reserved area by indicating your username (corresponding to the email address associated with your account) and password. If you have forgotten your password, you can retrieve it using the "Forgot your password" function.
OUR ADVICE
Login to your user profile before you start shopping online!
ADDING AND EDITING PRODUCTS IN THE SHOPPING CART
You can change the contents of your shopping cart as you wish, by adding items or removing some, before you have made your payment. Once the order has been completed, it is not possible to change the purchased items: no more products can be added, removed or changed (e.g. size, colour).
OUR ADVICE
If you wish to cancel an order immediately after purchase, please contact customer service as soon as possible using the form provided: if the order is not yet in process, we will do everything we can to accommodate you.
SENDING YOUR ORDER
Buying from the ACMilan online store is quick and easy:
- Log in to your MyMilan profile, or make a guest purchase
- Browse the site (or search) to find the products you want.
- Select size, colour and quantity and then click on "Add to cart". Repeat the operation for all the products you wish to purchase.
- Access your basket to check the total amount, change your selection, use any promotional codes. Then click on "CHECKOUT" to proceed, or select other items from the navigation menu to continue your shopping
- Choose the shipping method, indicating the address where you prefer to receive the goods, and the payment method (credit card, prepaid cards, Klarna, Skrill, PayPal or cash on delivery, the latter for Italy only). At this stage you can also decide to use any gift cards or discount codes.
- Conclude the order: you will receive a confirmation email to the address associated with the MyMilan profile used for the purchase or to the email address indicated during checkout, if you purchased in guest mode. In a few days your package will be delivered to the chosen address.
OUR ADVICE
You did not receive the order confirmation email? Also check your junk mail: if you don't find anything there either, please contact Customer Service via the form.
PAYMENT METHODS
Payment for purchases from the online store can be made in various ways:
- Credit cards or prepaid cards of the main circuits
- Klarna
- PayPal
- Skrill
- Cash on delivery (Italy only). Payment is made in cash to the courier upon delivery of the goods. Shipment by cash on delivery has an additional shipping cost of €10. In case of return and refund, you will be asked for a bank account in which to make the payment, and you may have to wait a few days longer than with digital payment. Payment is in cash and the courier is not required to have change available.
OUR ADVICE
Do you have any problems completing the payment? Contact our customer service via the customer service form, we will be happy to help you!
ORDER STATUS
You will receive email notifications whenever the status of your order changes, so you can follow its processing step by step. If you do not receive any updates or if you need further clarification, you can contact us via the form to find out the status of your order.
OUR ADVICE
For any enquiries regarding the processing status of your order, you should always indicate the order number you received by email: always keep it handy!
USE OF COUPONS AND VOUCHERS
Coupons and promotional codes allow you to get a discount on your online purchases. To take advantage of the promotion reserved for you, select the products you wish to purchase, go to the shopping cart and enter the code in the empty field in the 'enter promotion code' box.
OUR ADVICE
Read the conditions of the promotion linked to the code to make sure it applies to your order (you will find them at the bottom of the newsletter or in the sections of the website describing the promotion).
ORDER CANCELLATION
Once an order has been confirmed and sent for processing, it cannot be cancelled. You can, however, exercise your right to cancel the order within 30 days of the delivery date. If, however, the order is not yet being processed, please contact us immediately using the appropriate form: if possible, we will cancel the order and proceed with an immediate refund.
OUR ADVICE
To exercise your right of withdrawal, please consult the dedicated FAQ: you have 30 days from the delivery date to cancel your order.
SHIPMENT
TRACKING
When your order is ready for dispatch, you will receive an email with the link for courier tracking. The couriers used for shipping are SDA for Italy and UPS for shipments abroad.
OUR ADVICE
When purchasing, it is important to leave a valid telephone number, which will be available to the courier in case of problems with the delivery.
CHANGE SHIPPING ADDRESS
Once the order has been placed, it is unfortunately not possible to change the shipping address. If you wish to change the address associated with your account, so that you can have it available for future purchases, please log into your profile and make the necessary changes.
OUR ADVICE
When purchasing, please leave a valid telephone number where the courier can contact you in case of problems during delivery.
DELIVERY DELAYS
Delivery times may vary depending on the type of order placed (e.g. customised products), the destination of the shipment or holidays. Please note that in the case of purchasing pre-order products, the delivery time may be longer, which will always be specified during checkout. If you purchase other items together with the pre-order product, the shipping time will be unique and will follow the shipping time of the pre-order product. For further details regarding shipping times, please refer to the shipping time section of the website here.
OUR ADVICE
Always check the status of your shipment via the tracking link you received. In case of delays of more than 15 days, please contact us by indicating your order number via the contact form.
WRONG DELIVERY
Have you received a product that you did not order? Contact us via the contact form, indicating your order number, and we will contact you back to define the return and refund modalities.
OUR ADVICE
Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase, available here.
PRODUCT RECEIVED
WRONG PRODUCT
Have you received a product you did not order? Contact us via the appropriate form, indicating your order number, and we will contact you back to define the return and refund modalities.
OUR ADVICE
Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase, available here.
PRODUCT DAMAGED DURING TRANSPORT
If the product you have purchased has been damaged or appears to have been tampered with during transport, please photograph both the packaging and the damaged product and contact us using the appropriate form: we will contact you back to provide you with appropriate assistance.
OUR ADVICE
Keep the product carefully, you must return it intact and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase, available here.
DEFECTIVE PRODUCT
If the product you have received has a small defect, please send us a photo using the form provided so that we can assess the extent of the problem and offer you appropriate assistance. For technical reasons, the colour of the products displayed on the website may differ slightly from the actual colour: this variation cannot be a reason for a refund.
OUR ADVICE
Keep the product carefully, you must return it undamaged and in its original condition. For any further information, we advise you to carefully read the terms and conditions of purchase, available here.
WRONG SIZE
Unfortunately, it is not our policy to handle returns for incorrect purchases.
OUR ADVICE
In this case we suggest you make a return within 30 days and make a new purchase. As it may happen that the product you want runs out of stock, we advise you not to wait for our refund (it will arrive within 14 days of receiving your return, if in perfect condition) to place your new order.
CUSTOMISATION ISSUES
Customised products are created especially for you, which is why returns are not possible. If the customisation of your product is wrong and does not comply with what you requested at the time of purchase, please contact us via the form and we will offer you appropriate assistance.
OUR ADVICE
When customising jerseys with players' names and numbers, please bear in mind that the team's current squad is only made official after the close of the transfer market. Likewise, the allocation of official jersey numbering to players takes place within the deadline specified by the competent sporting bodies. Any purchase of a personalised jersey made before these dates is therefore at the consumer's risk, as the player may no longer wear the AC Milan jersey or may change the jersey number.
RETURNS & REFUNDS
RETURN POLICIES
From the moment you have received your order, you have 30 days to communicate your decision to return the goods, by filling in the appropriate form that you can find online in the order status consultation section in your reserved area (if you have purchased as a registered user), or in the order status check page, accessible from the thank you email received at the end of your purchase, if you have purchased as a guest.
The return is free of charge for the customer. After following the return request procedure, you will receive by email the instructions to follow in order to return the goods. You will receive the waybill that you have to affix to the parcel and book our courier to pick it up. You can choose a different courier to return the goods, but in this case you will be responsible for the costs. In any case, the delivery of the goods to the courier must take place within 14 days from the completion of the return request.
An essential condition for the exercise of the right of withdrawal is the return in perfect condition of the purchased products, unused, with original labels not removed and in their original packaging.
For further details on return policies, we suggest you consult the terms and conditions of sale here.
Returned products must be returned in their original packaging, complete in all its parts (including label, price, tags unaltered and attached to the product) must be packaged carefully, so as to safeguard the original wrappings from any damage, writing or labelling. Products that have been washed and damaged by detergents/additives, or products damaged by the customer due to inexperience (e.g.: ironing at excessive temperature, incorrect application of patches on shirts, etc.) will not be reimbursed. For any further details we suggest you consult the terms and conditions of sale at this link https://acmilan-store-it.myshopify.com/pages/termini-condizioni.
The right of withdrawal cannot be exercised: on customised products at the express request of the customer (e.g.: customised products with names and/or numbers, with initials, with the exception of defective or damaged products); on face masks; on match jerseys following the change of the player's jersey number or his transfer to another team.
PRODUCT RETURNS
| PRODUCT | RETURN | ||
| MAN | WOMAN | KIDS | |
| AUTHENTIC JERSEY HOME - AWAY - THIRD | |||
| with Scudetto | YES | / | / |
| with Scudetto and/or sponsor and/or patch Serie A and/or UCL | NO | / | / |
| with player's name and number | NO | / | / |
| with customized name and number | NO | / | / |
| REPLICA JERSEY HOME - AWAY - THIRD | |||
| with Scudetto + WeFox sponsor | YES | YES | YES |
| with Scudetto + sponsor and/or patch Serie A and/or UCL | NO | NO | NO |
with player's name and number | NO | NO | NO |
| with customized name and number | NO | NO | NO |
| MATCH SHORTS | |||
| with customized number | NO | / | NO |
For products at discounted prices (Outlet section, special promotions) return may not be possible: you will find an appropriate specification in the product sheet in case this possibility is not granted.
PRODUCT EXCHANGE
Unfortunately, our policy does not provide for the handling of returns for incorrect purchases.
OUR ADVICE
In this case we recommend that you make a return within 30 days and make a new purchase. As it may happen that the product you want is out of stock, we advise you not to wait for our refund (it will arrive within about 30 days after receipt of your return, if it is in perfect condition) to place the new order.
RETURN TIMING
From the moment you receive your order, you have 30 days to communicate your decision to return the goods, by filling in the return form available from the thank you email of the order placed or within your reserved area. We will refund the amount of the returned products within a maximum of 14 days, once we have verified the conformity of the returned products.
OUR ADVICE
Keep the product with care, you must return it intact and in the condition in which you received it.
RETURN SHIPPING COSTS
The return is free of charge for the customer. After having followed the return request procedure, you will receive by email the instructions to follow in order to return the goods. You will receive the waybill that you will have to attach to the package and book the courier. You can choose a different courier to return the goods, but in this case the costs will be your responsibility. In any case, the delivery of the goods to the courier must take place within 14 days after completion of the return request.
OUR ADVICE
In the case of a return due to defects or non-conformity of the purchased product, please contact our customer service through the dedicated form, as a different procedure will be indicated.
REFUND MODE
Once we have checked the suitability of the product you have returned to us, the refund will be made within 30 days using the same payment method you used in your order: credit card, MyBank, PayPal, etc. For cash on delivery payments, the refund will be made by bank transfer.
OUR ADVICE
You have not received your refund? Contact customer service via the customer service form, we will offer you the necessary support!