Products are shipped using the following shipping services:
- SDA in Italy
- UPS internationally
Both shipping
services offer a package tracking service. SDA delivers from Monday to Friday,
mornings and afternoons. Recipients may not request deliveries at precise times
of day or on specific days. If the recipient is absent, the shipping service
will leave a notice of attempted delivery in the form of a sticker attached on
the recipient's front door. Two delivery attempts will be made; if both are
unsuccessful, the shipping service will try to contact the recipient. It is
important to provide a phone number (landline or mobile) when placing an order
to facilitate deliveries. It is important to provide a delivery address where
someone is present to receive the goods. It is also important to always
indicate the last name as it appears on the buzzer at the front door. Milan
Entertainment srl will not be liable for any malfunctioning of the shipping on
the part of the shipping service.
UPS delivers from
Monday to Friday, mornings and afternoons. Saturday deliveries are possible
depending on the city of shipment, and can only be made in the morning. If the
recipient is absent, the shipping service will leave a notice of attempted
delivery in the form of a sticker attached on the recipient's front door. Two
delivery attempts will be made; if both are unsuccessful, the shipping service
will try to contact the recipient. It is important to provide a phone number
(landline or mobile) when placing an order to facilitate deliveries. The
shipping service notifies the customer via email regarding the shipment’s
status.
This service is
automatically activated if the email address field has been filled in
correctly.We ask that you not enter a PO Box in the address field, as the
shipping service cannot deliver any goods purchased to such an address.
Therefore, you must enter a physical delivery address. For deliveries made to reception services
(with a signature in acceptance by the receptionist), store.acmilan.com will
not be liable for any subsequent failure to deliver the package to the end
recipient.If a destination country does not appear among those listed, this
means that products cannot currently be delivered to that country.
SHIPPING COST
Italy
COD payment of your
order: 10.00euros
Advance payment of
your order (credit card or PayPal):
- Standard: 7.50€
- Express: 10€
Internationally
Shipping costs vary according to the destination country and the
package’s weight and volume. Customers may visualize the online cost upon
completing their order and before confirming it.
what does customized product mean?
Personalized means
not only the product made with the specifications chosen by the customer (e.g.,
jersey with a particular name written on it), but any product for which the
user makes a specific selection of elements that define it. Thus, customized
products are also understood to be match jerseys with names and numbers of
players in the team, or simply customized with patches chosen by the customer
(e.g., jersey with or without UCL patch, Wefox, Fondazione Milan etc.).
Remember that customized products have specific production timelines and return
policies.
If I purchase both a
standard product and a customized product in the same order, in what time frame
do I receive the order?
If I purchase a
"standard" product (e.g., scarf) and a custom item (e.g., player
jersey) in an order, then my order will follow the expected shipping and
delivery time for a custom product since it will all be shipped together.
